Payments
We accept payment for goods and services by cheque (which must clear before delivery), by credit card (VISA & MasterCard), and by BACS. However, for security reasons, we do not encourage cash payments and we do not operate a Cash on Delivery (COD) scheme.
To place an order using a cheque payment please write to us including your name, address, telephone number, email address and an exact description of what you wish to purchase. Please add together the individual prices plus delivery (Our standard delivery charge is £14.00 but smaller packages may cost less and some larger items may carry an additional charge) AND then please add VAT (VAT is generally charged at 17.5% of the whole order but some items, such as books are Zero Rated and some people and Charities can claim Zero Rate on some packages.)
To make a payment by credit card please call us to place your order. You will need to have your card with you when you call. Please note that generally we can only deliver to the card holder's address when payment is made by credit card.
Official Purchase Orders
For orders over £50.00 before VAT, we accept Official Purchase Orders from Universities & Colleges, Local Authority, NHS and Government Departments and Services, from Registered Charities and from Registered Companies and Partnerships, subject to approval by Lloyds TSB Commercial Finance.
To place an order using an Official Purchase Order please send the document to making sure that you have including your name as well as the organisation's name, your address as well as the delivery address and the invoice address, your telephone number, your email address and an exact description of the goods or services you wish us to deliver.
DSA Orders
We accept orders from students who receive the Disabled Student's Allowance. After we have provided a quotation, we will need a copy of the letter of authorisation from your LEA, or the Open University or NHS Grant Unit. We will also need to know your address, telephone number and email address so we can contact you to make arrangements.
We will immediately produce an updated quotation and send it to you and the LEA. indicating the expected delivery date. If there are major differences between the two quotations we will speak with you and the LEA. The exact time and place of delivery and familiarisation and any further training that has been authorised will be arranged for a time convenient to you.
After delivery we will send our Invoice to the LEA for them to send the payment directly to us.
Fulfillment of orders
We will fulfil your order as quickly as possible on the basis of the current versions or models and the current prices. Where there is a major difference from your description or when you have ordered the old version or model and both the old and the new one are available we will contact you before fulfilling the order. We will also contact you to discuss your requirements when a product is no longer available.
We would not usually acknowledge an order unless there is likely to be a delay in excess of seven working days between receiving the order and dispatch. However, we will contact you by telephone or email to arrange delivery when there is a training or set-up component to your order.
Please also see our Terms & Conditions page
Additional Paragraphs
Schools wishing to pay for software using E-Learning credits through the Curriculum On-line scheme should make this clear on their order. Our invoice will be sent to you and you will pass it on to your LEA for payment.
Orders for training, advice and assessment services should be made in writing and should include details of the point of delivery, who is to be involved and who should be consulted.
We have some special rates for regular clients and ? of approved organisations.
These are contingent on prompt payment so when payment has been delayed we reserve the right to issue further invoices to reflect the higher standard rate.
This does not affect our right to make additional changes in accordance with UK and EU late payment legislation. (see below)
We reserve the right to ask new clients for ask new clients for a non refundable deposit before we accept your instructions for assessment or advice services.
We reserve the right to ask for payment in advance for trainings.
It is our practice to invoice for assessment and advice services on delivery of our report. However, where our work extends beyond the current month we reserve the right to issue invoices for work done and expenses at our standard rate. Our final invoice would reflect any reduced rate(s) negotiated as well as payments already made.
Invoices unless otherwise stated, are subject to 30 day settlement terms and we will apply UK and EU late payment legislation to any invoices which are not settled within 30 days. Consequently these allow for a flat rate change of £40 plus interest calculated on a daily basis at (4) % above the Lloyds TSB base rate of interest.
(We follow the guidance of the federation of Small Businesses and the UK Chambers of Commerce in these matters).
